dwwi11 is committed to protecting the privacy and security of every member's personal data. This policy explains exactly what information we collect, how we use it, and the rights you hold over it.
Last updated: 1 January 2026dwwi11 ("we", "us", "our") operates an online betting and gaming platform accessible at https://dwwi11.app, offering sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), virtual sports, and Bandar Q to players across Indonesia. In the course of providing these services, dwwi11 necessarily collects, stores, and processes personal information relating to its members and website visitors.
We treat the privacy of every individual who interacts with our platform with the utmost seriousness. This Privacy Policy sets out in plain, professional terms what personal data we collect, the purposes for which we collect and use it, the conditions under which we may share it with third parties, and the rights that you — as the data subject — hold over your own information.
This policy applies to all personal data collected through the dwwi11 website, mobile-optimised platform, customer support channels, and any other touchpoint through which you interact with dwwi11. It should be read alongside our Terms & Conditions, which govern the contractual relationship between dwwi11 and its members.
If you do not agree with the practices described in this Privacy Policy, you should not register an account or use the dwwi11 platform. If you have an existing account and wish to withdraw consent or exercise your rights, please refer to Clause 11 (Your Rights) or contact our support team as described in Clause 15.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, date of birth, contact details, financial account details, device identifiers, and behavioural data collected during use of the platform. |
| "Processing" | Any operation performed on Personal Data, whether automated or manual, including collection, storage, use, disclosure, transfer, alteration, and deletion. |
| "Data Controller" | dwwi11, as the entity that determines the purposes and means of processing Personal Data collected through the platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of dwwi11, under contractual obligations that restrict the purposes and manner of that processing. |
| "Member" | Any individual who has completed the dwwi11 registration process and holds an active account on the platform. |
| "Visitor" | Any individual who accesses the dwwi11 website without completing registration or logging in to an account. |
| "KYC" | Know Your Customer — the identity and age verification process required before a Member's first withdrawal is processed. |
| "Sensitive Data" | A subset of Personal Data warranting heightened protection, including government-issued identity document numbers (e.g., KTP number) and financial account details. |
dwwi11 collects Personal Data across several categories, depending on the nature of your interaction with the platform. The table below summarises the categories and specific data points collected.
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name (as shown on KTP), date of birth, gender, nationality, Indonesian National Identity Card (KTP) number (collected during KYC only). |
| Contact Data | Indonesian mobile phone number, email address, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali). |
| Account Data | Username, hashed password, account creation date, preferred language, account status, VIP tier. |
| Financial Data | Indonesian bank account number and account holder name (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata); e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja); deposit and withdrawal transaction history in IDR. |
| Transactional Data | Betting history, game session data, wagering amounts, bet outcomes, bonus usage, and account balance history. |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone setting, session duration, and pages visited. |
| KYC Verification Data | Photographs or scans of KTP, selfie images submitted for live verification, and proof-of-payment-method screenshots. |
| Communications Data | Records of live chat interactions, support ticket content, email correspondence, and any feedback or complaint submitted to dwwi11. |
| Behavioural Data | Clickstream data, game preferences, session frequency, deposit patterns, and feature usage within the platform. |
dwwi11 collects Personal Data through the following channels and mechanisms:
You provide Personal Data directly to dwwi11 when you:
When you visit or interact with the dwwi11 platform, we automatically collect Technical Data and Behavioural Data through:
In certain circumstances, dwwi11 may receive Personal Data about you from third parties, including:
dwwi11 uses the Personal Data it collects for the following defined purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.
dwwi11 processes Personal Data on one or more of the following legal bases, depending on the specific processing activity in question:
dwwi11 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share Personal Data only in the following tightly defined circumstances:
We engage third-party service providers to perform specific functions on our behalf. These providers act as Data Processors and are contractually prohibited from using your data for any purpose beyond the specific service they provide to dwwi11. Categories of processor include:
dwwi11 may disclose Personal Data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law or a valid legal order. In such cases, we will disclose only the minimum Personal Data necessary to comply with the legal requirement and will, where legally permissible, notify the affected Member in advance.
In the event of a merger, acquisition, or sale of all or substantially all of dwwi11's assets, Personal Data held by dwwi11 may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to confidentiality obligations, and Members will be notified of any material change to the data controller responsible for their Personal Data.
dwwi11 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years following permanent account closure, to satisfy AML record-keeping requirements. |
| KYC Verification Documents | 5 years from the date of verification, in accordance with financial crime compliance obligations. |
| Financial & Transaction Data | 5 years from the date of each transaction, consistent with financial record-keeping standards. |
| Communications Data | 3 years from the date of each support interaction, for quality assurance and dispute resolution purposes. |
| Technical & Behavioural Data | 13 months from collection, consistent with standard web analytics retention practices. |
| Marketing Preferences | Until opt-out or account closure, whichever occurs first. |
| Self-Exclusion Records | Permanently retained to prevent re-registration in breach of a self-exclusion request. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.
dwwi11 employs a multi-layered security architecture to protect Personal Data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include:
While dwwi11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying dwwi11 immediately if you suspect unauthorised access to your account.
dwwi11 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain session state, and improve the user experience. The table below describes the categories of cookies in use.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for core platform functionality — session authentication, CSRF protection, and shopping-cart-equivalent state (active bet slip). | Session |
| Functional | Remembers your preferences such as chosen currency display (IDR), time-zone setting (WIB/WITA/WIT), and preferred game category. | 12 months |
| Analytics | Collects aggregated, anonymised data on how Members and Visitors navigate and use the platform, enabling performance improvements and feature prioritisation. | 13 months |
| Security | Supports fraud detection by identifying device fingerprints and flagging behavioural anomalies inconsistent with normal Member usage patterns. | Session – 30 days |
You may control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will prevent you from logging in to your dwwi11 account and accessing platform functionality. Analytics and functional cookies may be disabled without affecting core access. Detailed instructions for managing cookies in Chrome, Firefox, Safari, and other major browsers are available in each browser's help documentation.
As a data subject, you hold the following rights over your Personal Data held by dwwi11. These rights may be exercised by contacting our support team as described in Clause 15.
To exercise any of these rights, please contact our support team via live chat or email ([email protected] — plain text, not a clickable link). We will respond within 30 days of receiving a verified request. For complex or multiple requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
The dwwi11 platform is strictly for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and accounts where the holder is found to be under 21 are immediately closed, with any associated data handled in accordance with our responsible gaming obligations.
If you are a parent or guardian and believe that a minor has registered an account or submitted Personal Data on the dwwi11 platform, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete all associated Personal Data not required to be retained under applicable law.
The dwwi11 platform integrates game content supplied by licensed third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you play a game supplied by these providers, limited technical and session data may be transmitted to and processed by the game provider's servers as a necessary function of delivering the game. These providers are contractually bound to process such data solely for game delivery, RNG certification, and regulatory audit purposes.
dwwi11's platform may also reference payment services operated by BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Transactions processed through these payment channels are subject to the respective institution's own privacy policy and terms of service, over which dwwi11 has no control. We encourage you to review those policies before linking a payment method to your dwwi11 account.
dwwi11 is not responsible for the privacy practices or content of any third-party service, website, or application that is not directly operated by dwwi11. This Privacy Policy applies exclusively to data collected and processed by dwwi11 through its own platform.
dwwi11 reserves the right to amend this Privacy Policy at any time. When material changes are made, we will notify registered Members by email or via a prominent notice on the platform at least 14 days before the revised policy takes effect. The "Last updated" date at the top of this page will be revised accordingly.
Your continued use of the dwwi11 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Data. The most current version will always be available at https://dwwi11.app/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the dwwi11 Privacy team through the following channels:
When submitting a privacy request, please include your registered username and the email address associated with your account so that we can verify your identity before processing the request. dwwi11 will not act on privacy requests that cannot be matched to a verified account holder.
Six core principles that underpin every data-handling decision we make at dwwi11.
Every byte of data exchanged between your device and dwwi11 is protected by the same 256-bit SSL/TLS encryption standard used by major Indonesian banks such as BCA and Mandiri.
dwwi11 does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial gain. Your data is used solely to operate and improve the platform.
Identity verification documents are collected only when necessary for withdrawal authorisation, retained for the minimum legally required period, and stored with AES-256 encryption at rest.
Access, correct, delete, or port your personal data at any time. Privacy requests are acknowledged within 2 business days (WIB) and fully resolved within 30 calendar days.
Behavioural data is actively monitored to identify responsible gaming concerns. Deposit limits, cooling-off periods, and self-exclusion are applied promptly upon request.
Our support team is available around the clock to handle privacy queries in Indonesian. Reach us via live chat on the platform or by email at [email protected].
Now that you understand how we protect your data, explore everything dwwi11 has to offer — from live sports betting and BRI Liga 1 markets to premium slots and live casino tables.